Customer Support Specialist

We need a passionate Customer Support Specialist to provide excellent customer service and support to our clients. You will be the first point of contact for customer inquiries.

• Diploma or Bachelor's degree in any field
• 1-2 years of customer service experience
• Excellent communication and interpersonal skills
• Patience and ability to handle difficult situations
• Computer literacy and quick learner
• Problem-solving mindset

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints and issues efficiently
• Maintain detailed records of customer interactions
• Provide product/service information to customers
• Escalate complex issues to appropriate teams
• Contribute to improving customer satisfaction