Terms of Service

Last Updated: December 2024

These Terms of Service govern your use of Mlatho 360. By accessing or using our platform, you agree to be bound by these terms.

1 Overview

Mlatho 360 ("we," "us," "our," or "Company") provides an enterprise management platform designed to streamline organizational operations. These Terms of Service ("Terms") outline the rules and regulations for the use of our website, mobile application, and services (collectively, the "Service").

By accessing or using our Service, you agree to comply with these Terms. If you do not agree to these Terms, please do not use our Service.

2 Acceptance of Terms

By registering for an account, accessing, or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

These Terms constitute a legally binding agreement between you and Mlatho 360.

3 User Accounts

To access certain features of the Service, you must register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

You are responsible for safeguarding your account credentials and for all activities that occur under your account.

4 Acceptable Use Policy

You agree not to use the Service for any unlawful purpose or to conduct any activity that violates these Terms. Prohibited activities include, but are not limited to:

  • Violating any applicable laws or regulations
  • Infringing on intellectual property rights
  • Transmitting harmful or malicious code
  • Attempting to gain unauthorized access to our systems
  • Using the Service to harass or harm others

5 Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Mlatho 360 and its licensors. The Service is protected by copyright, trademark, and other laws.

You retain ownership of the content you submit to the Service, but you grant us a license to use, display, and distribute such content as necessary to provide the Service.

6 Payment Terms

Certain features of the Service may require payment. You agree to pay all fees associated with your use of the Service. All payments are non-refundable unless otherwise specified.

We reserve the right to change our pricing at any time, with notice provided to you.

7 Refund Policy

1. Trial Purchases

All trial purchases, including 1-day and 14-day plans, are strictly non-refundable. By subscribing to a trial plan, users acknowledge that they are evaluating the system before committing to a paid subscription.

2. Monthly Subscriptions

All monthly subscription payments are non-refundable. Once a monthly billing cycle has started, no full or partial refunds will be issued, regardless of usage or cancellation timing.

3. Annual Subscriptions

Refunds are only applicable to annual subscription plans and are governed by the following fixed tiers:

  • Usage of up to 4 months: Eligible for a 50% refund of the total annual subscription fee.
  • Usage between 5 to 6 months: Eligible for a 25% refund of the total annual subscription fee.
  • Usage of 7 months or more: No refunds will be issued.

Note: Refund tiers are fixed and not prorated. Partial month usage will be rounded up to the next full month when determining eligibility.

4. Definition of Usage

"Usage" is defined as the time elapsed from the subscription start date, not actual system activity. For example, if a subscription begins on January 10, each billing month is calculated from that date forward.

5. General Conditions

  • Refund eligibility is calculated strictly based on the subscription start date and elapsed time.
  • Refunds will only be issued to the original payment method used during purchase.
  • Approved refunds will be processed within a reasonable timeframe, depending on the payment provider.

6. Abuse and Fair Use Policy

  • Refund requests may be denied in cases of excessive, abusive, or exploitative usage of the system.
  • Accounts found in violation of the platform's Terms of Service may lose eligibility for refunds.

7. Acknowledgment Before Purchase

By completing a purchase, users acknowledge and agree that:

  • Trial plans are non-refundable.
  • Monthly subscriptions are non-refundable.
  • Annual refunds are subject to the tiered structure outlined above.

8 Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms.

Upon termination, your right to use the Service will cease immediately.

9 Disclaimer of Warranties

The Service is provided on an "as is" and "as available" basis. We make no warranties, expressed or implied, regarding the Service's operation or availability.

10 Limitation of Liability

In no event shall Mlatho 360 be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of the Service.

11 Governing Law

These Terms shall be governed by and construed in accordance with the laws of Malawi, without regard to its conflict of law provisions.

12 Contact Us

If you have questions about these Terms of Service, please contact us:

Email Support

support@zotheka360.com

Phone Support

+265 123 456 789

Address

Lilongwe, Malawi

Business Hours

Mon-Fri: 8AM-6PM CAT

Terms Updates

We may update these Terms periodically. Significant changes will be notified via email or on our website. Your continued use of the Service after updates constitutes acceptance of the revised terms.